Store policies.

Prices and payment

All prices and shipping charges are presented in Canadian dollars. Payments are processed securely by Stripe. Lake Ontario Goods does not receive or store your full card number.

Production and Canadian shipping

Products are made to order. Printify fulfills shirts through the configured Canadian production partner; shirt shipping remains CAD $12 for the first shirt and CAD $4 for each additional shirt in the same order. Printful fulfills hats, with its current Canadian shipping converted to CAD and shown before payment. Items from different suppliers may be produced and delivered in separate packages. The initial launch ships only to Canadian addresses.

Production and carrier timelines can vary. Tracking information is sent to the email address provided at checkout when it becomes available.

Changes, returns and damaged items

Because each item is made to order, we cannot guarantee changes or cancellations after payment. Please confirm the design, colour, size and delivery address before completing checkout.

If an item arrives damaged, defective or materially different from the order, contact us within 14 days of delivery with the order email and clear photographs. We will review the issue and arrange an appropriate replacement or refund where applicable. We do not accept returns for a change of mind or an incorrectly selected size.

Privacy

We use the information you provide to process payment, produce and deliver your order, provide support and prevent fraud. Order information is shared only with service providers required to complete those functions, including Stripe, Cloudflare, Printify and Printful.

Contact-form submissions are delivered to Lake Ontario Goods for customer support. We do not sell personal information. To ask about an order or personal information, use our contact form.

Questions

Please contact us before ordering if you need help choosing a size or understanding these policies.